Careers at Family Service

What if your job was to make sure an entire social services agency ran like it should: that the right people were in the right roles, that every grant deadline was met, that staff felt supported and prepared, and that the clients who depend on us never felt the friction of a disorganized back office? If that kind of challenge energizes you, we might be a perfect match.

Family Service is restructuring for growth, and we are looking for our next Assistant Executive Director. This is an operations-focused leadership role for someone who thrives on complexity, loves building systems, and finds deep satisfaction in helping other people do their best work.

The Assistant Executive Director will be the internal anchor of Family Service, freeing the Executive Director to focus on strategic relationships, funding, and the agency’s future. If you’re looking for a role where your fingerprints are on everything and your impact is real and lasting, this might be exactly what you’ve been looking for.

WHAT YOU’LL BE DOING AS ASSISTANT EXECUTIVE DIRECTOR

Leading People

You’ll serve as the direct supervisor for all program managers across the agency (including the Senior Resource Center, the Counseling Center, and the Self-Help Center) and provide oversight for the staff they lead. You know how to develop people, have hard conversations professionally, and build a team culture that is both high-performing and genuinely enjoyable to be part of.

Keeping Grants on Track

Grant writing and compliance will be a major part of this role. You’ll write grant applications for programs across the agency, manage grant timelines and deliverables, ensure all activities comply with funder requirements, and serve as the internal point of accountability when reporting deadlines come around. You’re the kind of person who reads a grant contract carefully and builds a system to make sure nothing falls through the cracks.

Supporting the Executive Director

You’ll work closely with the Executive Director, helping to prepare for funding meetings, funder interviews, board presentations, and other key engagements. You’re a thought partner and a reliable second-in-command, someone the ED can trust to have the details handled.

Managing Finances at the Program Level

You’ll collaborate with the Executive Director, controller, bookkeeper, auditors, and the Board Treasurer to ensure accurate financial tracking across all programs. This includes providing grant-related financial context, supporting budget development and monitoring, and keeping program-level financial records clean and current.

Driving Quality

You’ll work with program managers to ensure that our services meet the highest standards — in how we treat clients, how we document our work, and how we keep our databases accurate and up to date. You’re not just checking boxes; you’re genuinely invested in whether the people we serve are getting excellent care.

Training & Developing Staff

You’ll design and deliver staff training programs, ensure compliance with grant-required trainings, and see to it that all staff are prepared to implement agency policies and procedures. When a protocol needs updating or a new process needs to be rolled out, you’re the one who makes it happen clearly and effectively.

WHAT OUR IDEAL CANDIDATE LOOKS LIKE

SUPERVISORY EXPERIENCE

You’ve led teams before, and you know how to manage performance, how to give constructive, helpful feedback, and how to hold a high standard without losing people’s trust.

ORGANIZED & INDEPENDENT

You manage your own workload with discipline. You track deadlines, keep your systems tidy, follow through without being reminded, and bring that same organizational energy to the teams around you.

RELATIONAL

You communicate well in writing, in meetings, and one-on-one. You’re comfortable in conversations with funders, community partners, board members, and frontline staff alike. People find you credible, warm, and easy to work with.

NONPROFIT EXPERIENCE

You understand how nonprofits work: especially funding cycles, compliance requirements, and the culture of mission-first.

TEAM PLAYER

You’re positive and solutions focused. You protect your colleagues’ reputations, handle sensitive information with discretion, and bring an attitude of service to everything you do.

A “RULES” PERSON

Grant contracts have rules. HR policies have rules. Funders have rules. You not only read and understand them, but you naturally build systems to make sure they’re followed consistently and equitably across the organization.

EDUCATION & TRAINING

This position requires a bachelor’s degree in business, social work, nonprofit management, public administration, or a related field. A master’s degree is preferred. Relevant experience may be considered in lieu of advanced education.

OTHER DETAILS

•       Maintaining all certifications and other credentials required for the position

•       Other duties as assigned

•       Must be able to pass a background check: Any individual who is the subject of a pending investigation by the Department of Children and Family Services for child abuse or neglect, or who has been the subject of an indicated abuse or neglect report which has not subsequently been overturned on appeal, or who has been substantiated as an abuser by an IDOA provider agency is not eligible for employment at Family Service.

THE FAMILY SERVICE CULTURE

Family Service has a culture that is reflected in our name: We are both family-focused (both the families we serve and the families we are from), and we pride ourselves on being strongly service-oriented. We are cultivating a workplace that is humble and diligent — a place where you can enjoy your coworkers, be proud of your impact, and always look for new and better ways to enhance our community by meeting its needs. We train our people thoroughly and consider ourselves a training ground for being the best humanity has to offer. If you are looking for a position in an organization that values kindness, fresh ideas, hard work, and going the extra mile to help our clients and our community, Family Service might be the place for you. (Of course, we’re an Equal Opportunity Employer.)

THE PACKAGE

•       $70,000–$74,000 annually, commensurate with experience

•       Full-time, salaried exempt position — 37.5 hours per week

•       12 paid holidays

•       Paid time off after 90 days — can accrue up to 200 hours

•       Life insurance

QUALITY-OF-LIFE PERKS

•       Fantastic work-life balance

•       Great work mission — you will genuinely make a difference here

•       Family Service is an institution with an excellent reputation as an employer

•       We’re growing — moving from a local to a regional nonprofit. Things are moving fast, and it’s exciting.

Schedule: Monday to Friday 8:30am-5:00pm, with occasional evenings and weekends

Work Location: In person — 405 South State Street, Champaign, IL

If we’re describing you, let’s talk. Send your resumé and cover letter in PDF format to hr@familyservicecc.org.

Join Our Team: HomeCare Assistant, Senior Resource Center at Family Service

Effective Date: Immediately

Overcoming One of the Biggest Challenges in Advanced Aging: Living Independently

As they advance in the aging process, many older adults struggle with changes in mobility, managing pain, navigating the onset of dementia of oneself or one’s spouse, and/or growing unease with driving. Tasks that were once automatic can become overwhelming.

Our HomeCare Assistants offer a middle-ground solution. They provide non-medical, supportive care to clients, making it possible for older adults to live in their homes for as long as possible.

Your Role as a HomeCare Assistant

As HomeCare Assistant, you’ll be a key team member who rallies around your clients, giving them ground-level help with tasks they can no longer manage comfortably. Every client has a specific care plan that outlines exactly what will be done. Each client is different, of course, but the following are typical tasks in our care plans. This means you’ll be:

• Keeping the proverbial home fires burning by helping with groceries, meal prep, laundry, and cleaning, which keeps the client in an environment that is both clean, comfortable, and nourishing.

• Being the client’s travel partner by driving them to appointments or to the store. For trips to the grocery store, you’ll bring groceries in and put them away, as well. (You'll need access to a reliable vehicle car for this.)

• Assisting with bathing, grooming, dressing, transferring, supervision, and medication reminders in accordance with the client’s care plan.

• Providing positive, uplifting companionship to the client.

Outside of client care, we need to keep detailed, accurate records. Part of caring for clients is documenting. That means you’ll be:

• Recording tasks completed for the client each day.

• Keeping a close eye on your clients and reporting back to your supervisor about changes in function, mental health, or cognitive status that you observe. This gives clients an extra layer of protection – it is often the case that you’ll notice subtle changes before family members or medical staff who see them less frequently.

• Reporting any unsafe or unhealthy elements of their living environment.

Again, all these activities are provided in strict accordance with the care plan for each client.

Our HomeCare assistants are part of our team, and as such, they participate in staff meetings and trainings. We have robust procedures and guidelines to help you do the best work you can for the clients, and we work with all our HomeCare assistants to understand, interpret, and put the policies and procedures into practice.

Who You Are: The Ideal Candidate

First, do you have interest in working with older adults? This is our most successful HomeCare Assistants’ best asset.

If you are the ideal candidate, you have a high school diploma, GED, or at least one year of directly related experience, particularly with the aging population. CNAs are a great fit for this position.

You’ll have the following abilities and availability:

• A reliable vehicle with standard safety features, a valid driver’s license, and insurance appropriate to transport clients

• Can work at least 10 hours per week during business hours

• Cordial and friendly with clients, maintaining professionalism and kindness at all times

• Willing to be flexible – things can change quickly in this industry, and we roll with it

• Organized and efficient with minimum supervision

• Respectful of various lifestyles, cultures, temperaments, and needs

• Communication: Can read and write for necessary record-keeping (we’re not terribly picky about spelling)

• Accessible by phone

• Can complete the HomeCare Assistant training program successfully

• Can successfully complete a background check:

• Employment will be conditional pending compliance with Illinois Department of Public Health licensure regulations: Does not have a disqualifying background check under the requirements of the Health Care Worker Background Check Act without a waiver in compliance with the Health Care Worker Background Check Act [225 ILCS 46] and the Health Care Worker Background Check Code (77 Ill. Adm. Code 955)

The Family Service Culture

Family Service has a culture that is reflected in our name: We are both family-focused (both the families we serve and the families we are from), and we pride ourselves on being strongly service oriented.  We are cultivating a workplace that is humble and diligent – a place where you can enjoy your coworkers, be proud of your impact, and always look for new and better ways to enhance our community by meeting its needs.  We train our people thoroughly and consider ourselves a training ground for being the best humanity has to offer.   If you are looking for a position in an organization that values kindness, fresh ideas, hard work, and going the extra mile to help our clients and our community, Family Service might be the place for you.  (Of course, we’re an Equal Opportunity Employer.)

The Package

Hourly rate of $18.75; $19.25 for those with a CNA

12 paid holidays per year

PTO starts accruing at time of hire (with a maximum accrual bank of 200 hours) and can be taken after 90 days.

Life insurance

If we’re describing you, let’s talk. Send us your resumé and cover letter.

Job Types: Full-time, Part-time

Pay: $18.75 - $19-25 per hour

Benefits:

• Flexible schedule

• Life insurance

• Mileage reimbursement

• Paid orientation

• Paid time off

• Paid training

• Safety equipment provided

Work Location: In person