Careers at Family Service

Family Service is an equal-opportunity employer in a very diverse community. We also serve people across the generations. We encourage caring, professional individuals with experience and/or comfort serving people of all ages, stages, abilities, cultures and needs to apply for our open positions.

 

OFFICE MANAGER

Do you want a job where you’ll almost never be bored, where time flies while you enjoy a wide variety of tasks and the best coworkers in the world? Are you a type-A personality who finds crossing Ts satisfying? If so, this might be the position for you.

Family Service is looking for an energetic, positive office manager to help us keep all the balls in the air as we expand. We need someone who has an eye for detail in three areas:

Accounting/General Bookkeeping Duties

In this position, you’ll keep our go-to QuickBooks person. You’ll manager our accounts payable, bank deposits, donor contributions, timesheets/payroll, and you’ll be responsible for month-end close procedures. You’ll also assist in the annual independent audit.

HR Administrator Roles

As our in-house HR person, you’ll be responsible for maintaining employee files and payroll records. You’ll help us with posting our open positions, screening applicants, and onboarding new hires. We’ll also put any benefits programs in your capable hands, and you’ll see to it that every staff member is enrolled appropriately. Finally, you’ll be the Keeper of the Personnel Handbook, which means you will assist the Executive Director in keeping staff compliant with the handbook, especially with respect to employee trainings and appraisal processes.

IT, Office & Other Roles

“I can’t print.” “My phone won’t dial out.” “The copier is jammed.” You’ll be the first point of contact when our staff members need help wielding technology. This role goes way beyond just ordering supplies. You’ll be working with our extensive senior volunteer corps, keeping databases up to date, and seeing to it that our office (both the people and the building) are in tip-top shape.

(Other Duties as Assigned, of course)

QUALIFICATIONS:

Here’s what our ideal person brings to the table:

Minimum Qualifications

• 3+ years’ experience in office management

• High School education and/or equivalent

• Knowledge and understanding of general business matters required, including budget development, financial reporting, cash management and business taxes.

• Excellent personal computer skills and experience with standard business software, especially Microsoft Office.

• Strong attention to detail and ability to prioritize and manage multiple projects.

• Ability to relate effectively to diverse groups of people from all social and economic segments.

Preferred Qualifications

• Associate’s degree in accounting, business, finance or equivalent experience.

• 3+ years of leadership experience

• Working knowledge of donor relation software

• Previous leadership experience in a nonprofit organization

Finally, you must be able to pass a background check. The small print:

Any individual who is the subject of a pending investigation by the Department of Children and Family Services for child abuse or neglect, or who has been the subject of an indicated abuse or neglect report, which indicated report has not subsequently been overturned on an appeal, is not eligible for employment at Family Service. Current Investigation by or substantiation of elder abuse, neglect, or exploitation by an adult protective services agency also disqualifies person for employment at Family Service until and unless allegations are found to be unsubstantiated.

THE FAMILY SERVICE CULTURE

Family Service has a culture that is reflected in our name: We are both family-focused (both the families we serve and the families we are from), and we pride ourselves on being strongly service oriented. We are cultivating a workplace that is humble and diligent – a place where you can enjoy your coworkers, be proud of your impact, and always look for new and better ways to enhance our community by meeting its needs. We train our people thoroughly and consider ourselves a training ground for being the best humanity has to offer. If you are looking for a position in an organization that values kindness, fresh ideas, hard work, and going the extra mile to help our clients and our community, Family Service might be the place for you. (Of course, we’re an Equal Opportunity Employer.)

The Package:

• 12 paid holidays

• Paid time off after 90 days – can accrue up to 200 hours

• Life insurance

• $23–26/hr, 37.5 hours per week

Quality-of-life perks of the job:

• Fantastic work-life balance

• Great work mission – you will genuinely make a difference here

• Family Service is an institution, and we have an excellent reputation as an employer

• We’re growing. We’ve moved from a local non-profit to a regional non-profit. Things are moving fast, and it’s exciting and fun.

If we’re describing you, let’s get the ball rolling. Send a resume and cover letter in PDF format to hr-AT-familyservicecc.org.

CLINICAL SUPERVISOR



ABOUT THE POSITION

The Counseling Center at Family Service is a mental health refuge for many people in our community: We have a reputation for having a highly reputable counseling staff, we are affordable, and we take a wide range of insurance plans (including Medicaid).

The Clinical Supervisor at the Counseling Center shoulders the important task of keeping our reputation intact and growing our reach while overseeing other counseling staff and offering clinical therapy to clients. 

 

WHAT YOU’LL BE DOING AS CLINICAL SUPERVISOR

In this role, you will provide direct/clinical counseling services to families, couples, individuals, and groups. You will also provide clinical supervision to counseling staff and interns who provide the same services. You’ll occasionally wear an admin hat by assisting in preparation of reports and monitoring contract compliance.

Here are a few of the things you’ll be doing as the clinical supervisor:

  • Assist the Program Director in selection, orientation, training, and general supervision of Counseling staff and interns, including training on current theories, methods, and legislation

  • Provide clinical supervision to therapists and interns in the Counseling Center

  • Quality control: You’ll do peer reviews and related activities to keep our counseling services top-notch, especially in terms of trauma-informed care and cultural competency

  • Serve as liaison with the University of Illinois School of Social Work and other schools for the placement and training of MSW (or related degree) students, including coordination of placements

  • Outreach: You will elevate The Counseling Center’s visibility by helping with marketing and outreach, as well as attending meetings and events at the community, regional, and state levels.

 

WHAT YOU’LL BE DOING IN YOUR CLINICAL THERAPIST ROLE

You’ll also have clients. A few things you’ll be doing in that role:

  • Perform intake assessments (phone or walk-in), and give those clients information, referrals, and advocacy, as appropriate

  • Work with a wide array of clients (individuals, families, couples, and groups), providing them with comprehensive, culturally competent, goal-oriented therapy

  • Prepare for counseling sessions

  • Plan and facilitate therapy groups, as needed

  • Write timely case notes and recordings, clinical reports, and other paperwork

  • Participate in supervisory meetings, staff meetings, and committee meetings

 

WHAT OUR IDEAL CANDIDATE LOOKS LIKE

Our ideal candidate has these qualities:

SUPERVISORY EXPERIENCE: You’ve led teams before, and you’re a pro at maintaining professionalism when hard conversations have to happen.

ORGANIZED & INDEPENDENT: You can manage tasks and hit deadlines on your own. You naturally stay organized, both with your physical surroundings and your digital presence. You keep up with case notes and treatment plans.

RELATIONAL: This position involves speaking to the public, both one-on-one and to groups. You’re comfortable with a microphone, and you don’t mind calling people you don’t know and striking up a conversation.

WILLING TO TRAVEL (LOCALLY): You’ll spend a small percentage of time presenting to other organizations and representing the Counseling Center at meetings.

TEAM PLAYER: We have staff meetings, work at a fast pace, put clients first, and communicate with coworkers. This level of professionalism comes naturally to you.

 

EDUCATION & TRAINING

This position requires a master’s degree in social work, psychology, or counseling, as well as advanced clinical licensure or certification, e.g., LCSW, LCPC, LMFT.

 

 

OTHER DETAILS

We also require:

  • Maintaining all certificates and licensures required for the position

  • Handling other tasks as assigned

  • Can pass a background check: Any individual who is the subject of a pending investigation by the Department of Children and Family Services for child abuse or neglect, or who has been the subject of an indicated abuse or neglect report, which indicated report has not subsequently been overturned on an appeal, or who has been substantiated as an abuser by an IDOA provider agency is not eligible for employment in the Counseling and Advocacy Program.

 

ARE YOU THIS PERSON?

If we’re describing you, let’s talk. Send us your resumé and cover letter.

Job Type: Full-time

Pay:  $36 per hour

Expected hours: 37.5 hours per week

Schedule: Monday to Friday, occasional evenings and weekends

Work Location: In person

AGING SERVICES NAVIGATOR

CHAMPAIGN COUNTY OR PIATT COUNTY
Please indicate in your cover letter / application which county you’re applying for

Seniors in our community thrive when they remain in their own homes as long as possible, and helping them do just that is one of the main goals of Family Service.  We’re currently looking for a highly motivated, compassionate, and organized person to work directly with seniors in Champaign, Piatt, and Douglas Counties to help them avoid assisted living or skilled nursing facilities for as long as possible.  

Our ideal candidate has these qualities:

A KEEN EYE

You’ll be doing assessments of older adults, and this requires catching small details and reading between the lines to find and solve root problems and barriers that might keep a senior from managing in their current environment. From initial assessments to ongoing monitoring of the seniors’ emotional, mental, and physical well-being, your default position is watchful, ready to jump in and change course for struggling seniors whose situation requires care and attention. 

 

HIGH ENERGY & INDEPENDENT

You won’t be trapped behind a desk all day, every day; you’ll be out in the community, working with seniors at their residence, visiting medical facilities, and educating other professionals about issues associated with aging.  You’re good with keeping your own schedule and staying on top of your case load without constant supervision.  

WILLING TO BE A SQUEAKY WHEEL  

When it comes to older adults, advocacy is the name of the game.  You’ll be using your assertive personality and your wide knowledge of available services to plug seniors in to the services that best fit their needs. These needs will include nutrition, shelter/housing, legal issues, medical/pharmaceutical. From time to time, this requires urgency, and the ideal candidate will go the extra mile to meet urgent needs. 


COMPASSIONATE & EMPATHETIC

When seniors grapple with issues surrounding life changes, grief, or family difficulties, you’re a patient listener and knowledgeable resource to accompany them as they navigate these issues. You are sensitive to cultural and socioeconomic differences. We might ask you to do other tasks that support seniors from time to time to make sure our programs run smoothly and no senior falls between the cracks.  It goes without saying that the right person is a “people person” who can be diplomatic one second and a staunch advocate the next.

WILLING TO TRAVEL (LOCALLY)

We do home visits throughout Champaign or Piatt County; we also attend community events to meet older adults who may benefit from our services. Family Service offers senior services in three counties.  You will occasionally visit one of our other counties (Champaign, Piatt or Douglas) as part of your work week.  (We cover mileage at the federal rate.)


A NATURAL-BORN SCRIBE

You’re organized and detailed, and you use those traits to keep timely, observational case notes.  You can commit to double-checking that all the necessary forms are correct, case notes are updated, and follow-up tasks are scheduled on your calendar.  (You’ll keep up with internal documentation, as well, such as mileage sheets and daily schedule.) Generally, you’re a great communicator, both written and verbal, and you appreciate the value of documentation.  You probably loved new pens and notebooks when you were a kid.

BOTH A TEACHER & STUDENT

You will be presenting at various meetings and forums about contemporary senior issues, services available to seniors, and how others can connect with Family Service if they want to refer a senior. You have a bachelor’s degree, as well as the ability to obtain the certifications necessary for this position (such as SHIP, I-AIRS, and SAGE Care). You’ll also be attending advanced clinical training.  We stay on top of training opportunities so you’re always in the know.


TEAM PLAYER

We have staff meetings, work at a fast pace, use a database, honor confidentiality, and put seniors first.  If you’re the right candidate, you will work within those parameters professionally. 


OTHER DETAILS:

We’re looking for someone with at least a year of case management experience.  There are a few other things we require, such as:

  • High School Diploma; associate’s or bachelor’s preferred

  • A reliable car that you can use every workday, plus valid auto insurance

  • Handling other tasks as assigned

  • Can pass a background check: Any individual who is the subject of a pending investigation by the Department of Children and Family Services for child abuse or neglect, or who has been the subject of an indicated abuse or neglect report, which indicated report has not subsequently been overturned on an appeal, or who has been substantiated as an abuser by an IDOA provider agency is not eligible for employment in the Counseling and Advocacy Program.

The Package 

$18.00 – $23.00; commensurate with education and experience 

Life insurance 

12 paid holidays, and vacation accrual after 90 days (capped at 200 hours) 


ARE YOU THIS PERSON?

If we’re describing you, let’s talk. Send us your resumé and cover letter at hr-AT-familyservicecc.org.